Cisco Cisco Email Security Appliance C190 Technical References

The following example shows a support request that is not related to an existing support ticket.

mail.example.com> supportrequest

Please Note:

If you have an urgent issue, please call one of our worldwide Support Centers

(www.cisco.com/support). Use this command to open a technical support request

for issues that are not urgent, such as:

- Request for information.

- Problem for which you have a work-around, but would like an alternative

solution.

Do you want to send the support request to supportrequest@mail.qa? 

[Y]>

Do you want to send the support request to additional recipient(s)? 

[N]>

Is this support request associated with an existing support ticket? 

[N]>

Please select a technology related to this support request:

1. Security - Email and Web

2. Security - Management

[1]> 1

Please select a subtechnology related to this support request:

1. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - Misclassified

Messages

2. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - SBRS

3. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - Other

4. Email Security Appliance - Virtual

[1]> 3

Please select the problem category:

1. Upgrade

2. Operate

3. Configure

4. Install

[1]> 3

Please select a problem sub-category:

1. Error Messages, Logs, Debugs

2. Software Failure

3. Interoperability

4. Configuration Assistance

5. Install, Uninstall or Upgrade

6. Hardware Failure

7. Licensing

8. Data Corruption

9. Software Selection/Download Assistance

10. Password Recovery

[1]> 5

Please enter a subject line for this support request:

[]> <Subject line for support request>

Please enter a description of your issue, providing as much detail as possible

to aid in diagnosis:

[]> <Description of issue>