Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-47
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following field.
Table 6-43
OnConsulationCallConf Parameters
OnControlFailureConf
The OnControlFailureConf event is generated when a request to the peripheral (the ACD) fails.
Syntax
C++:
void OnControlFailureConf(Arguments& args)
COM:
void OnControlFailureConf (IArguments * args)
VB:
session_OnControlFailureConf (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-44
OnControlFailureConf Parameters
OnHoldCallConf
The OnHoldCallConf event is fired to the client to indicate that a Hold request was received by the
CTIServer.
CTIServer.
Keyword
Type
Description
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
Keyword
Type
Description
PeripheralID
INT
Peripheral ID.
FailureCode
SHORT
Code ID.
PeripheralError
Code
Code
INT
Peripheral-specific error data, if available. Zero otherwise.
AgentID
STRING
Agent ID that represents a specific client.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
MessageType
INT
Contains the CTI OS Command Request ID that failed to
execute. The message types that can be included in this
parameter are those to used to control Call, Agent State and
Supervisor actions. Refer to
execute. The message types that can be included in this
parameter are those to used to control Call, Agent State and
Supervisor actions. Refer to
for a complete list
ErrorMessage
STRING
String text containing the description of the failure.