Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-69
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnPostLogout
The OnPostLogout event is generated after the agent has logged out. Arrival of this event guarantees that
the agent state event signalling the agent's transition to logout state has been received and handled by all
interested event listeners.
the agent state event signalling the agent's transition to logout state has been received and handled by all
interested event listeners.
Syntax
C++:
void OnPostLogout(Arguments& args)
COM:
void OnPostLogout (IArguments * args)
VB:
session_OnPostLogout (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-65
OnPostLogout Parameters
Keyword
Type
Description
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where the
agent state change occurred.
agent state change occurred.
PeripheralType
SHORT
The type of the peripheral.
AgentState
SHORT
One of the values in
current overall state of the associated agent.
SkillGroupNumber
INT
The number of the agent SkillGroup affected by the
state change, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP when not
applicable or not available.
state change, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupID
INT
The Unified ICM SkillGroupID of the agent
SkillGroup affected by the state change. May contain
the special value NULL_SKILL_ GROUP when not
applicable or not available.
SkillGroup affected by the state change. May contain
the special value NULL_SKILL_ GROUP when not
applicable or not available.
StateDuration
INT
The number of seconds since the agent entered this
state (typically 0).
state (typically 0).
SkillGroupPriority
SHORT
The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
priority is not applicable or not available.
EventReasonCode
SHORT
A peripheral-specific code indicating the reason for
the state change.
the state change.
SkillGroupState
SHORT
Values representing the current state of the associated
agent with respect to the indicated Agent Skill Group.
agent with respect to the indicated Agent Skill Group.
AgentID
STRING
The agent’s ACD login ID.
AgentExtension
STRING
The agent’s ACD teleset extension.
CTIClientSignature
(Optional)
(Optional)
STRING
The Client Signature of the CTI Client that is
associated with this agent.
associated with this agent.