Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
8-28
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 8 Session Object
Methods
Remarks
Supported for use with Unified CCE only.
SetMessageFilter
The SetMessageFilter method specifies a filter for CTI OS Server to use to determine which events are
sent to a monitor mode client.
sent to a monitor mode client.
Syntax
C++:
int SetMessageFilter(string filter)
COM:
HRESULT SetMessageFilter(/*{in]*/ BSTR filter, /*[out, retval]*/ int* errorcode)
VB:
SetMessageFilter (filter As String, retVal As Long)
Java:
int SetMessageFilter(Arguments messageFilter)
.NET:
CilError SetMessageFilter(Arguments rArgs)
Parameters
filter
A string containing the message filter, as explained in the section
.
errorcode
An output parameter (return parameter in VB) that contains an error code from
.
Return Values
Default CTI OS return values. See
Remarks
The Session will receive an OnMonitorModeEstablished event when the filter is set on the server.
SetSupervisorMonitorMode
The SetSupervisorSilentMonitorMode method can be used to force supervisors into monitored mode. It is
used, for example, by the CTI OS Agent desktop to indicate that supervisors logging on to the Agent Desktop
can be monitored.
used, for example, by the CTI OS Agent desktop to indicate that supervisors logging on to the Agent Desktop
can be monitored.
Syntax
C++
:
int SetSupervisorSilentMonitorMode (Arguments & args);
COM:
HRESULT SetSupervisorSilentMonitorMode (/*[in]*/ IArguments * args,
/*[out,retval]*/ int * errorcode);
VB:
SetSupervisorSilentMonitorMode
(args As CTIOSCLIENTLib.IArguments);
Java/.NET
:
Not available