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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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IN-6
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
StartSMMonitoredMode
StartSMMonitoringMode
StopSilentMonitorMode
StopSilentMonitorRequest
SingleStepConference call object method
SingleStepTransfer call object method
SkillGroup object methods
DisableSkillGroupStatistics
EnableSkillGroupStatistics
SkillgroupStatisticsCtl softphone control
Snapshot call object method
softphone controls
AgentStateCtl
AgentStatisticsCtl
AlternateCtl
AnswerCtl
BadLineCtl
ButtonCtl
CallAppearanceCtl
ChatCtl
ConferenceCtl
EmergencyAssistCtl
GridControl
HoldCtl
MakeCallCtl
RecordCtl
SkillgroupStatisticsCtl
StatusBarCtl
SupervisorOnlyCtl
TransferCtl
StartMonitoringAgent agent object method
StartMonitoringAgentTeam agent object method
StartMonitoringAllAgentTeams agent object 
method
StartMonitoringCall agent object method
StartRecord call object method
StartSilentMonitorRequest SilentMonitorManager object 
method
StartSMMonitoredMode SilentMonitorManager object 
method
StartSMMonitoringMode SilentMonitorManager object 
method
Static libraries
StatusBarCtl softphone control
STLport
StopMonitoringAgent agent object method
StopMonitoringAgentTeam agent object method
StopMonitoringAllAgentTeams agent object method
StopRecord call object method
StopSilentMonitorMode SilentMonitorManager object 
method
StopSilentMonitorRequest SilentMonitorManager object 
method
Subscribing for events in C++
SuperviseCall agent object method
SupervisorOnlyCtl softphone control
T
Third-party call control
Transfer call object method
TransferCtl softphone control
U
UniqueObjectID
W
WaitOnMultipleEvents CWaitObject class method
Work Not Ready button
Work Ready button