Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 4 Building Your Application
Building Supervisor Applications
Figure 4-9
Sequence Diagram for StartMonitoringAgent() and successful Call Completion.
The requests leading up to and including Agent.StartMonitoringAgent() is in the
CTIObject.StartMonitoringAgent() method. When calling the Agent.StopMonitoringAgent(), the agent
object associated with the supervisor (the current agent) is the target of the method. The parameter is
an Arguments object set as follows.
CTIObject.StartMonitoringAgent() method. When calling the Agent.StopMonitoringAgent(), the agent
object associated with the supervisor (the current agent) is the target of the method. The parameter is
an Arguments object set as follows.
Table 4-6
Agent.StopMonitoring Agent Parameter
When calling Agent.StartMonitoringAgent(), the agent object associated with the supervisor (the current
agent) is the target of the method. The parameter is an Arguments object set as follows.
agent) is the target of the method. The parameter is an Arguments object set as follows.
Table 4-7
Agent.Start MonitoringAgent Parameter
OnSupervisorButtonChange
This event is delivered to define the operations that may be executed successfully by the supervisor. The
operations included in this event are as follows.
operations included in this event are as follows.
Key
Value
AgentReference
The UniqueObjectID of the currently
monitored agent.
monitored agent.
Key
Value
AgentReference
The UniqueObjectID of the agent to
begin monitoring.
begin monitoring.