Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-24
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
Subsequent changes to the call context data (if any) are signalled by an OnCallDataUpdate event
containing the changed call data.
containing the changed call data.
Note
There can be multiple calls with the same ConnectionCallID value.
Syntax
C++:
void OnCallBegin(Arguments& args)
COM:
void OnCallBegin (IArguments * args)
VB:
session_OnCallBegin (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-22
OnCallBegin Parameters
Keyword
Type
Description
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where the call
activity occurred.
activity occurred.
PeripheralType
SHORT
The type of the peripheral.
CallType
SHORT
The general classification of the call type.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
RouterCallKeyDay
INT
Together with the RouterCallKeyCallID field forms the
unique 64-bit key for locating this call’s records in the
Unified ICM database. Only provided for Post-routed and
Translation-routed calls.
unique 64-bit key for locating this call’s records in the
Unified ICM database. Only provided for Post-routed and
Translation-routed calls.
RouterCalKeyCallID
INT
The call key created by the Unified ICM. The Unified ICM
resets this counter at midnight.
resets this counter at midnight.
RouterCallKey
SequenceNumber
SequenceNumber
INT
Together with RouterCallKeyDay and RouterCallKeyCallID
fields forms the TaskID.
fields forms the TaskID.
ConnectionCallID
UINT
The Call ID value assigned to this call by the peripheral or
the Unified ICM.
the Unified ICM.
ANI (optional)
STRING
The calling line ID of the caller.
DNIS (optional)
STRING
The DNIS provided with the call.
UserToUserInfo
(Optional)
(Optional)
STRING
The ISDN user-to-user information element. unspecified, up
to 131 bytes.
to 131 bytes.
DialedNumber
(Optional)
(Optional)
STRING
The number dialed.
CallerEnteredDigits
(Optional)
(Optional)
STRING
The digits entered by the caller in response to IVR
prompting.
prompting.
ServiceNumber
(Optional)
(Optional)
INT
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
when not applicable or not available.
peripheral. May contain the special value NULL_SERVICE
when not applicable or not available.