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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following fields.
Table 6-27
OnCallDelivered Parameters
OnCallDequeuedEvent
The explicit removal of a call from the ACD queue may generate a OnCallDequeuedEvent message to 
the CTI Client.
Syntax
C++:
void OnCallDequeuedEvent(Arguments& args)
COM:
void OnCallDequeuedEvent (IArguments * args)
VB:
session_OnCallDequeuedEvent (ByVal args As CtiosCLIENTLib.IArguments)
Keyword
Type
Description
ServiceNumber 
INT
The service that the call is attributed to, as known to the 
peripheral. May contain the special value NULL_SERVICE 
when not applicable or not available.
ServiceID 
INT
The Unified ICM ServiceID of the service that the call is 
attributed to. May contain the special value NULL_SERVICE 
when not applicable or not available.
SkillGroupNumber 
(Optional)
INT
The number of the agent SkillGroup the call is attributed to, as 
known to the peripheral. May contain the special value 
NULL_SKILL_GROUP when not applicable or not available.
SkillGroupID (Optional)
INT
The Unified ICM SkillGroupID of the agent SkillGroup the 
call is attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority 
is not applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what buttons can be 
enabled or disabled when this call is the current call. See 
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
CallStatus
SHORT
The current status of the call.
ICMEnterpriseUniqueID 
(Optional)
STRING
Required only when the call is pre-routed.
TrunkNumber (optional)
INT
The number representing a trunk.
TrunkGroup Number 
(optional)
INT
The number representing a trunk group.