Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-35
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following fields.
Table 6-28
OnCallEnd Parameters
OnCallEstablished
The OnCallEstablished event may be generated when the call is answered at the agent’s teleset. Both
parties (call connections) receive this event when the call is answered. With this event, the call status of
both parties becomes LCS_CONNECT.
parties (call connections) receive this event when the call is answered. With this event, the call status of
both parties becomes LCS_CONNECT.
Note
With certain switches, when a call is made outside of the ACD, this event may not be received. See
OnCallReachedNetwork for more detail.
OnCallReachedNetwork for more detail.
Syntax
C++:
void OnCallEstablished(Arguments& args)
COM:
void OnCallEstablished (IArguments * args)
VB:
session_OnCallEstablished (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-29
OnCallEstablished Parameters
Keyword
Type
Description
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
CallStatus (optional) SHORT
The current status of the call.
ICMEnterprise
UniqueID (optional)
UniqueID (optional)
STRING
Required only when the call is pre-routed.
Keyword
Type
Description
ServiceNumber
INT
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_ SERVICE
when not applicable or not available.
peripheral. May contain the special value NULL_ SERVICE
when not applicable or not available.
ServiceID
INT
The Unified ICM ServiceID of the service that the call is
attributed to. May contain the special value NULL_SERVICE
when not applicable or not available.
attributed to. May contain the special value NULL_SERVICE
when not applicable or not available.