Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnAgentInfoEvent event is generated as a response to a query to the Agent Name Lookup Service 
and carries the agent’s name. This query is generated by the CTI OS server when it is configured to do agent 
name lookup. The OnAgentInfoEvent event is sent to the client if the server has obtained the information.

void OnAgentInfoEvent(Arguments& args)

void OnAgentInfoEvent (IArguments * args)

session_OnAgentInfoEvent (ByVal args As CtiosCLIENTLib.IArguments)

DESK_AUTO_ 
ANSWER_ENABLED_ 
MASK

Set when calls to the agent are automatically answered. 0x00000004

DESK_IDLE_REASON_
REQUIRED_MASK

Set when the agent must enter a reason before entering 
the Idle state.

0x00000008

DESK_LOGOUT_ 
REASON_REQUIRED_
MASK

Set when the agent must enter a reason before logging 
out.

0x00000010

DESK_SUPERVISOR_ 
CALLS_ALLOWED_MA
SK 

Set when the agent can initiate supervisor assisted calls. 0x00000020

DESK_AGENT_TO_ 
AGENT_CALLS_ 
ALLOWED

Set when calls to other agents are allowed.

0x00000040

DESK_OUTBOUND_AC
CESS_INTERNATIONAL
_MASK          

Set when the agent can initiate international calls.

0x00000080

DESK_OUTBOUND_AC
CESS_PUBLIC_NET_M
ASK      

Set when the agent can initiate calls through the public 
network.

0x00000100

DESK_OUTBOUND_AC
CESS_PRIVATE_NET_M
ASK   

Set when the agent can initiate calls through the private 
network.

0x00000200

DESK_OUTBOUND_AC
CESS_OPERATOR_ASSI
STED_MASK

Set when the agent can initiate operator assisted calls.

0x00000400

DESK_OUTBOUND_AC
CESS_PBX_MASK

Set when the agent can initiate outbound PBX calls.

0x00000800

DESK_NON_ACD_CAL
LS_ALLOWED_MASK    

Set when the agent can place or handle non-ACD calls.

0x00001000

DESK_AGENT_CAN_SE
LECT_GROUP_MASK

Set when the agent can select which groups they are 
logged into. 

0x00002000