Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnNewAgentTeamMember event informs the supervisor about a new agent team member. The event 
is typically received in response to a RequestAgentTeamList request from the supervisor object. It is also 
received when CTI OS Server receives an AGENT_TEAM_CONFIG_EVENT indicating a change in 
agent team configuration (add/remove).

void OnNewAgentTeamMember (Arguments& args)

void OnNewAgentTeamMember (IArguments * args)

session_OnNewAgentTeamMember (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array that can contain the following fields. Not all fields are always returned. Skillgroup 
and AgentInstrument are not returned if the agent is not logged in.

NewConnectionCallID

The Call ID value assigned to the call by the peripheral or 
the Unified ICM.

UINT

NewConnectionDevice 
IDType

Indicates the type of the connection identifier supplied in 
the New ConnectionDeviceID floating field.

SHORT

LineHandle

This field identifies the teleset line used, if known. 
Otherwise this field is set to 0xffff.

SHORT

LineType

Indicates the type of the teleset line given in the 
LineHandle field.

SHORT

NewConnectionDeviceID 
(required)

The identifier of the connection between the call and the 
device.

STRING

PeripheralID

STRING

The Unified ICM PeripheralID of the agent’s ACD 
.

UniqueObjectID

STRING

Unique object ID of the agent object for this agent.

AgentState

SHORT

One of the values in 

 representing the 

current state of the associated agent.

NumSkillGroups

INT

The number of skill groups that the agent is 
currently associated with, up to a maximum of 99.

AgentID

STRING

Agent’s ACD login.

AgentExtension

STRING

Agent’s ACD teleset extension.

AgentInstrument

STRING

Agent’s ACD instrument number.