Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-89
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
For CCM Based Silent Monitor
When CCM based silent monitor is configured this event tells the monitored application, for example an
agent desktop, that it is no longer being monitored. This event in addition to call events for the silent
monitor call tells the monitoring application, for example a supervisor desktop, that silent monitor of the agent
has ended.
agent desktop, that it is no longer being monitored. This event in addition to call events for the silent
monitor call tells the monitoring application, for example a supervisor desktop, that silent monitor of the agent
has ended.
If an error occurs, the Disposition field will be set to the error returned in OnControlFailure.
Syntax
C++:
void OnSilentMonitorStopRequestedEvent(Arguments & args);
COM:
HRESULT OnSilentMonitorStopRequestedEvent([in] Arguments* args);
VB:
Session_ OnSilentMonitorStopRequestedEvent(ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-85
OnSilentMonitorStopRequestedEvent Parameters
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored.
AgentID
STRING
Agent ID of the agent who had been monitored. This message
will contain either AgentID or DeviceID, but not both.
will contain either AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent who had been monitored. This
message will contain either AgentID or DeviceID, but not
both.
message will contain either AgentID or DeviceID, but not
both.
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where silent
monitoring has stopped.
monitoring has stopped.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring application.
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTI OS server from which the
request originated.
request originated.
OriginatingClientID
STRING
Client Identification of the monitoring application.
Keyword
Type
Description
SilentMonitorInitiatingAge
ntUID
ntUID
STRING
Unique object ID of the agent that initiated silent monitor.
SilentMonitorInitiatingDev
iceID
iceID
STRING
ID of the device that initiated silent monitor.
SilentMonitorTargetAgent
UID
UID
STRING
Unique object ID of the silently monitored agent.