Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

9-15

CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 9 Agent Object

Methods

Return Value

For C++, VB, Java, and .NET, this method returns the current state of the agent.

GetAllProperties

See

for a description of the GetAllProperties method.

GetElement

See

for a description of the GetElement method.

GetMonitoredAgent

The GetMonitoredAgent method returns the agent object that is currently being monitored.

Syntax

C++:

CAgent* GetMonitoredAgent()

COM:

HRESULT GetMonitoredAgent (/*[out, retval]*/IAgent **agent)

VB:

GetMonitoredAgent () As CTIOSCLIENTLib.IAgent

Java:

Agent GetMonitoredAgent()

.NET:

Agent GetMonitoredAgent()

Parameters

agent

Output parameter (return parameter in VB) that contains a pointer to a pointer to an Agent object
containing the currently monitored agent.

Return Value

This method returns the current monitored agent. The C++, Java, and .NET versions return null if no
agent is currently being monitored.

Remarks

Supported for use with Unified CCE only.

GetMonitoredCall

The GetMonitoredCall method returns the call object that is currently being monitored.

Syntax

C++:

CCall* GetMonitoredCall()