Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
9-27
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 9 Agent Object
Methods
Table 9-10
Facility Types
Table 9-11
Answering Machine Actions
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See
Remarks
If the request is successful, the client should receive one or more of the following call related events:
•
OnCallBegin
•
OnCallDelivered
•
OnServiceInitiated
•
OnCallOriginated
•
OnCallReachedNetwork
If the request is unsuccessful, the client should receive an OnControlFailureConf event.
FacilityType
Description
Value
FT_UNSPECIFIED
Use default facility type.
0
FT_TRUNK_GROUP
Facility is a trunk group.
1
FT_SKILL_GROUP
Facility is a skill group or split.
2
AnsweringMachine
Description
Value
AM_UNSPECIFIED
Use default behavior.
0
AM_CONNECT
Connect call to agent when call is
answered by an answering machine.
answered by an answering machine.
1
AM_DISCONNECT
Disconnect call when call is answered by
an answering machine.
an answering machine.
2
AM_NONE
Do not use answering machine detection.
3
AM_NONE_NO_
MODEM
MODEM
Do not use answering machine detection,
but disconnect call if answered by a
modem.
but disconnect call if answered by a
modem.
4
AM_CONNECT_NO_
MODEM
MODEM
Connect call when call is answered by an
answering machine, disconnect call if
answered by a modem.
answering machine, disconnect call if
answered by a modem.
5