Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 9 Agent Object
Methods
Remarks
This request is specific to the Supervisor feature and should only be used on switches or configurations
that have the necessary support (currently, Unified CCE only).
that have the necessary support (currently, Unified CCE only).
StartMonitoringAllAgentTeams
The StartMonitoringAllAgentTeams method allows the client, which must be a supervisor, to start
monitoring all the agents on all the supervisor’s teams. This will cause the supervisor to receive
monitored agent events for all of the agents in the supervisor’s team (see
monitoring all the agents on all the supervisor’s teams. This will cause the supervisor to receive
monitored agent events for all of the agents in the supervisor’s team (see
).
Syntax
C++:
int StartMonitoringAllAgentTeams (Arguments& reserved_args)
COM:
HRESULT StartMonitoringAllAgentTeams (/*[in, optional]*/ IArguments reserved_args,
/*[out,retval]*/ int * errorcode)
VB:
StartMonitoringAllAgentTeams ([reserved_args as CTIOSCLIENTLib.IArguments]) As
Long
Java:
int StartMonitoringAllAgentTeams (Arguments args)
.
NET:
CilError StartMonitoringAllAgentTeams(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET: args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on switches or configurations
that have the necessary support (currently, Unified CCE only).
that have the necessary support (currently, Unified CCE only).