Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

int SuperviseCall(Arguments& args)

HRESULT SuperviseCall (/*[in]*/ IArguments * args, /*[out,retval]*/  int 

errorCode)

SuperviseCall (args As CTIOSCLIENTLib.IArguments ) As Long

int SuperviseCall(Arguments args)

CilError SuperviseCall(Arguments args)

args

An input parameter in the form of a pointer to an Arguments array that contains members with string 
values that are the UniqueObjectIDs of the desired agent (AgentUniqueObjectID) and call 
(CallUniqueObjectID). These should be packaged with the keywords “AgentReference” and 
“CallReference” respectively. 

The third required parameter is one of the following integers representing the desired supervisory 
action.

Both SupervisorMonitor and eSupervisorClear only apply to Cisco Unified Communications 
Manager based silent monitor.

This is packaged with the constant CTIOS_SUPERVISORYACTION or the string 
“SupervisoryAction”. 

Default CTI OS return values. See 

This request is specific to the Supervisor feature and should only be used on switches or configurations 
that have the necessary support (currently, Unified CCE only).

A BargeIn action is very similar to a Single Step Conference where the agent is the conference controller. 
As such, only this agent is able to add other parties to the conference; the supervisor will not be able to 
do this.

3

eSupervisorBargeIn

BargeIn to the specified call of the specified 
agent.

4

eSupervisorIntercept

Intercept the specified call of the specified 
agent.

1

eSupervisorMonitor

Used to silently monitor the call of the 
specified agent.

0

eSupervisorClear

Used to clear the silent monitor call.