Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
13-13
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 13 SilentMonitorManager Object
Methods
Parameters
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
StopSilentMonitorMode
The StopSilentMonitorMode method sets the SilentMonitorManager mode to eSMModeNotSet. If a
silent monitor session is active at the time, the session will be terminated.
silent monitor session is active at the time, the session will be terminated.
Syntax
C++:
int StopSilentMonitorMode (Arguments & reserved_args );
COM:
HRESULT StopSilentMonitorMode ( /*[in]*/ IArguments * reserved_args,
/*[out,retval]*/ int * errorcode );
VB:
StopSilentMonitorMode (ByVal reserved_args as CTIOSCLIENTLIB.IArguments) As Long
Parameters
reserved_args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Table 13-12
StartSMMonitoringMode Arguments Array Parameters
Keyword
Type
Description
SMSAddr
STRING
A string that contains the address of the silent
monitor service used to decode and play back
the agent’s phone call.
monitor service used to decode and play back
the agent’s phone call.
SMSListenport
INT
The port on which the silent monitor services
listen for connections.
listen for connections.
SMSTOS
INT
The QoS setting for the connection.
SMSHeartbeats
INT
The interval in milliseconds between heartbeat
packets.
packets.
SMSRetries
INT
The number of heartbeats that can be missed
before the connection is aborted.
before the connection is aborted.