Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

E_CTIOS_SESSION_NOT_DISCONNECTED - The Session is not disconnected (i.e. a previous 
Connect() method is in progress, or the Session is already connected). The application must call the 
Disconnect() method before attempting to establish another connection. The CIL may fire an 
OnConnection() event for the to previous call to the Connect() method if the connection was in 
progress, but will not fire one corresponding to this method call. 

E_CTIOS_UNEXPECTED - There was an unanticipated error. The connection failed. No events 
are fired. 

Once the application receives a Connect return code of CIL_OK, it should not call Connect again on that 
session until it receives an OnConnectionClosed event after a call to Disconnect.

If you are using CTI OS in an Unified Contact Center Enterprise (Unified CCE) environment, you can 
configure the agent to automatically relogin in the event of a failover.

To configure the agent to log back in automatically, add the CTIOS_AUTOLOGIN keyword with the 
value “1” to the Arguments instance used to configure the agent:

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AUTOLOGIN, “1”);

For more information on logging in an agent, see page 4-30.

To stop the failover procedure, call the Disconnect(args) method, with the Arguments instance 
containing the CTIOS_FORCEDDISCONNECT keyword as a parameter.

After the session is created, you must specify the connection mode for the session. You must use one of 
two modes:

Agent mode

Monitor mode

To ensure that you only try to set the connection mode on valid connections, you should place the code 
to set the connection mode within the OnConnection() event handler. The OnConnection() event is 
generated by a successful Connect() method.

The application should contain logic within the OnConnection() event handler to ensure it attempts 
to set the connection mode only during the initial connection, and not in an OnConnection() event 
due to failover.