Cisco Cisco Computer Telephony Integration Option 9.0

Cisco

IN-1

CTI Product Description Guide for Cisco Contact Center Enterprise

CTI OS Release 8.5(1)

I N D E X

A

Agent state, CTI application control

1-2

Agent workstation application

2-6

All Devices application

Applications

agent workstation

2-6

All Devices

CTI Bridge

desktop

2-6

2-6

Asynchronous events

1-3

B

Bridge application

C

Call control

2-1

Call data

CD

Cisco CTI documentation

1-8

CG

2-1

Cisco Agent Desktop

4-1

Agent CD

1-7

Server CD

1-7

Cisco CTI

Cisco CTI Driver for Siebel 7

1-6

Cisco CTI OS Desktop CD, documentation

1-8

Cisco Toolkit Agent Desktop

1-7

Computer Telephony Integration

1-1

Conference call

2-5

Configuration

CTI Server

2-8

duplex

2-8

PG/CTI Server

2-8

simplex

2-8

CTI

1-1

CTI Bridge application

CTI Desktop

1-7

CTI Driver for Siebel 7

CTI Object Server (CTI OS)

CTI OS

Agent CD

1-7

application architecture

3-1

1-7

CTI Server

1-6, 2-1, 2-7

configuration

2-8

CTI Toolkit

1-6

CTI Toolkit IPCC Supervisor Desktop

3-2

D

Desktop, CTI

1-6

Desktop application

2-6

Documentation

1-8

Duplex configuration

2-8

E

Event flow

1-2