Cisco Cisco Unified Contact Center Management Portal 11.0(1) Maintenance Manual
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Administration Guide for Contact Center Management Portal Release 7.2
1. In the Prefix field enter the prefix
2. From the Type drop down list, select the system resource type to which
the prefix is to be applied
3. In the Priority field enter a unique numerical value (0 - 9999)
4. Click OK
To edit a prefix, click the properties icon displayed next to the prefix
name. To the right of the screen the Update the details for the selected
tenant section is displayed.
name. To the right of the screen the Update the details for the selected
tenant section is displayed.
1. You may only modify the name entered in the Prefix field
2. Click OK
Note Once a prefix has been created, its type cannot be changed.
To assign a priority to a prefix, use the up or down buttons displayed next
to the prefix name. The higher the prefix is in the list, the more relevant
and useful it is to your data.
to the prefix name. The higher the prefix is in the list, the more relevant
and useful it is to your data.
To delete a prefix, select the tenant folder in the tree whose associated
prefixes you wish to view. The prefixes associated with the selected folder
are listed.
prefixes you wish to view. The prefixes associated with the selected folder
are listed.
Click the red cross displayed next to the prefix you want to delete.
Creating a Tenant Administrator
1. Click on the Tools link at the top right of the web page to display the
Tools page
2. Click on Security Manager, and the Security Manager page is
displayed
3. Click on the Users tab to the top left to access the User Browser page.
4. Select the tenant folder and click New
5. Fill in the following fields:
In the User Name field enter the name as it will appear in the
system for the new user
In the Password field enter the password for the new user
In the Confirm Password field re-enter the selected password
In the First Name and Last Name fields enter the user's details
In the Email field enter the email address of the new user
In the Description field enter any explanatory text, if required
In the Confirm Password field re-enter the selected password
In the First Name and Last Name fields enter the user's details
In the Email field enter the email address of the new user
In the Description field enter any explanatory text, if required
6. Select the Advanced Mode checkbox and any of the following
checkboxes if applicable:
The Enabled checkbox to ensure that the user is live in the
system. If unchecked the new user is saved in the system but
cannot access it
cannot access it