Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)

Rev. 1.30

Hardware and System Software Specification

3BServer Hardware Configuration Guidelines

Unqualified backup options:

• Backup device option decisions are left to the end customer; no backup products are explicitly qualified by Cisco.

Caution

For performance reasons, backups must be performed outside of business hours or during periods of lowest
activity. Cisco does not provide recommendations for specific backup devices or products, but internal and other
direct-attached devices may have restrictions on what platforms they are compatible with. Consult your hardware
vendor to determine options for internal or external storage.

4.1 Unified Contact Center Management Portal Data Storage and Backup

Storage Hardware

•

SCSI/SAS

•

Serial ATA (small systems only)

•

NCQ controllers

•

7200rpm

Configuration Guidelines

•

Single Server System / Secure System - Web Application Server

•

Six disks:

Disks 1-2: OS, program executables, Windows page file: RAID 1

Disks 3-6: Database files and transaction log: RAID 10

•

Secure System – Database Server

•

Eight Disks: Disks 1-2: OS, program executables, Windows page file: RAID 1

Disks 3-8: Database files and transaction log: RAID 10

Backup Options

The database backup strategy may be set by the customer according to their own in-house strategies.

The suggested policy for backup of the Portal is:

•

Nightly incremental backup

•

Weekly full backup

4.1.1

Database Sizing

The size of the RDBMS is calculated by the following formula:

4 * Cisco Unified ICM size * (Desired retention period/Cisco purge period)

For example, if the Cisco HDS is sized at 1GB for 8 weeks of storage and the customer wishes to retain data for 52
weeks, the formula would then be:

4 * 1GB * 52/8 = 26GB.