Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.8.15 CTI OS Agent and Supervisor Desktops
Table 5-57: CTI OS Agent and Supervisor Desktop Servers
Server Class
Type
Other requirements and remarks
GEN-10-005-Class CTI OS Supervisor
Desktop
Windows compatible full-duplex sound card (if using Cisco IP
Communicator and/or Silent Monitoring)
See
Communicator and/or Silent Monitoring)
See
GEN-10-005-Class CTI OS Agent
Desktop
GEN-10-005-Class CTI OS Monitor
Mode Application
See
Note: CTI OS supports the G.711 and G.729 codecs for the MTU soft phone.
Table 5-58: CTI OS Silent Monitoring Hardware Requirements
Compatible Ethernet NIC
Refer to Cisco.com for more information
5.8.16 CTI Driver for Siebel
For supported Siebel versions, see the CTI Compatibility matrix:
The CTI Driver for Siebel is installed on the Siebel Communications Manager Server and must operate stand alone
from all other Unified ICM/Unified CC systems. Agent capacity and performance for Siebel Call Centers can vary
dramatically based on the deployment topology and configuration of the Siebel components and the complexity of the
Siebel applications and scripts in use. For more details on performance tuning Siebel deployments, consult Siebel
Technical Support or a Siebel Certified Configuration Engineer.
from all other Unified ICM/Unified CC systems. Agent capacity and performance for Siebel Call Centers can vary
dramatically based on the deployment topology and configuration of the Siebel components and the complexity of the
Siebel applications and scripts in use. For more details on performance tuning Siebel deployments, consult Siebel
Technical Support or a Siebel Certified Configuration Engineer.
Table 5-59: CTI Driver for Siebel Servers
Server Class
Capacity
*
(agents)
Type
Call Rate
(calls / sec.)
Other requirements and remarks
MCS-40-003-Class
700
Siebel
Communications
Manager Server
(SCM)
Communications
Manager Server
(SCM)
3.75
The Siebel deployment model tested had
each server component (SCM and OM)
installed stand-alone on its own server
host.
each server component (SCM and OM)
installed stand-alone on its own server
host.
See
Siebel Call Center
Object Manager
(OM)
Object Manager
(OM)
* The capacity was determined on an Siebel environment that met the following configuration conditions:
1) Siebel component groups enabled during the capacity determination: