Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.3 Unified Contact Center Enterprise Hardware Requirements
This section assists you in selecting the hardware servers for your Unified CC solution, including both the Unified CCE
and Unified System CCE deployment models.
and Unified System CCE deployment models.
Note: VRU ports for Agent PG and System PG should not exceed half of the maximum supported agents listed in the
capacity column. This is applicable to both Unified CCE and Unified System CCE. Additional VRU PGs can be
deployed to accommodate a greater number of VRU ports. VRU PG can be found in section 5.8.7
capacity column. This is applicable to both Unified CCE and Unified System CCE. Additional VRU PGs can be
deployed to accommodate a greater number of VRU ports. VRU PG can be found in section 5.8.7
. (Additional VRU PGs are not applicable to System CCE).
Agent PG Configuration Options
The following table illustrates various configuration options for the Agent PG. Agent PG capacity varies based on
specific component configuration.
specific component configuration.
Table 5-3: Agent PG Configuration Options with CTI OS, Unified CCE
All-in-one
With Generic PG or
Unified CCE System
PG
Unified CCE System
PG
With Unified Call
Manager PG
Manager PG
With Outbound
CCM PG
(CCM PIM)
(CCM PIM)
Generic PG
(CCM PIM and VRU
PIM)
(CCM PIM and VRU
PIM)
CCM PG
(CCM PIM)
(CCM PIM)
Generic PG
(CCM PIM and VRU
PIM)
(CCM PIM and VRU
PIM)
VRU PG
CTI Server
CTI Server
CTI Server
CTI Server
CTI Server
CTI OS
CTI OS
CTI OS
CTI OS
MR PG
Dialer
MR PG
Dialer
Table 5-4: Agent PG Configuration Options with Cisco Agent Desktop, Unified CCE
All-in-one
With Generic PG or
Unified CCE System
PG
Unified CCE System
PG
With Unified Call
Manager PG
Manager PG
With Outbound
CCM PG
(CCM PIM)
(CCM PIM)
Generic PG
(CCM PIM and VRU PIM)
(CCM PIM and VRU PIM)
CCM PG
(CCM PIM)
(CCM PIM)
Generic PG
(CCM PIM and VRU PIM)
(CCM PIM and VRU PIM)
VRU PG
CTI Server
CTI Server
CTI Server
CTI Server
CTI OS
CTI OS
CTI OS
CTI OS
MR PG
Dialer
CAD Services
CAD Services
CAD Services
CAD Services