Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
70
CSA for Cisco Unified ICM/Unified CC Enterprise and Hosted based on CSA engine version 5.2 Policy 4.0.x should
be used for Unified ICM/Unified CC Enterprise & Hosted Release 7.2(x). CSA 4.5.1, which was supported on prior
releases of Unified ICM/Unified CC Enterprise, is not supported in Release 7.2(x). Hence, you must uninstall CSA
4.5.1 prior to upgrading to Release 7.2(1). For more details refer to the ICM Upgrade Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
be used for Unified ICM/Unified CC Enterprise & Hosted Release 7.2(x). CSA 4.5.1, which was supported on prior
releases of Unified ICM/Unified CC Enterprise, is not supported in Release 7.2(x). Hence, you must uninstall CSA
4.5.1 prior to upgrading to Release 7.2(1). For more details refer to the ICM Upgrade Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
.
5.9.9
Server Virtualization
Cisco does not currently support production deployments of its Customer Contact solution on VMWare or Microsoft
Virtual Server. However, customers may choose to use virtualization technology in lab or non production
environments to functionally test the application. The main caveat is that there should not be any expectations of
performance especially under any level of call load or stress use. Cisco TAC will only be able to support the
application and not the environment under which it operates. Any issues experienced on non production environments
where a Virtualization product is used and for which Essential Operate Services are purchased can only be diagnosed
at the application level. Please note any application in the solution that requires a special Operating System load for a
specific hardware platform (e.g. Cisco Unified IP IVR) cannot be guaranteed to work in a Virtual Machine
configuration.
Virtual Server. However, customers may choose to use virtualization technology in lab or non production
environments to functionally test the application. The main caveat is that there should not be any expectations of
performance especially under any level of call load or stress use. Cisco TAC will only be able to support the
application and not the environment under which it operates. Any issues experienced on non production environments
where a Virtualization product is used and for which Essential Operate Services are purchased can only be diagnosed
at the application level. Please note any application in the solution that requires a special Operating System load for a
specific hardware platform (e.g. Cisco Unified IP IVR) cannot be guaranteed to work in a Virtual Machine
configuration.
5.9.10 Unified Contact Center Management Portal Software Requirements
Note: For a Single Server system, the software prerequisites and Portal components for both Web Application
Server and Database Server must be installed on the single server. A Single Server system is not supported
for any but the smallest deployments.
for any but the smallest deployments.
Table 5-77: Unified Contact Center Management Portal Software Requirements
Type of Software
Server
Software
Operating System
All
Microsoft Windows Server 2003 and R2, SP1 only
Prerequisite Software All
Microsoft .NET framework
Windows Installer 3.1
Microsoft .NET Framework 2.0
Microsoft Windows Server 2003 Application Server and ASP
.NET components
Microsoft Message Queuing
Windows Installer 3.1
Microsoft .NET Framework 2.0
Microsoft Windows Server 2003 Application Server and ASP
.NET components
Microsoft Message Queuing
Web Application Server Microsoft SQL 2000 Reporting Services
Microsoft .NET Framework 1.1
Microsoft WSE 2.0 SP3
Microsoft Internet Explorer 6.0+
Microsoft Script Host
Adobe Reader 7.0
Microsoft WSE 2.0 SP3
Microsoft Internet Explorer 6.0+
Microsoft Script Host
Adobe Reader 7.0
Database Server
JSE Runtime Environment 5.0
SOAP Toolkit 2.0
SOAP Toolkit 3.0
Microsoft SQL Server 2000 Enterprise Edition SP4
Microsoft XML 4.0 SP2 Parser
SOAP Toolkit 2.0
SOAP Toolkit 3.0
Microsoft SQL Server 2000 Enterprise Edition SP4
Microsoft XML 4.0 SP2 Parser