Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
7BAppendix C --- Acronyms and Terms
©2010 Cisco Systems, Inc.
77
Appendix C --- Acronyms and Terms
Table C.0-1: Acronyms and Terms
Acronyms or Terms
Description
ACD
Automatic Call Distributor
AD
Active Directory
ATA
Internal storage interconnect interface
AW
Administration Workstations
BOM
The Unified ICM/Unified CC Bill of Materials document that has been renamed to
“Hardware and System Software Specification (Bill of Materials)
“Hardware and System Software Specification (Bill of Materials)
”.
CAD
Cisco Agent Desktop
CCBU
Cisco Customer Contact Business Unit
CCM
Cisco CallManager
CCS
Cisco Collaboration Server
CDA
CAD Desktop Administrator
CEM
Cisco E-Mail Manager
Central Controller
A Unified ICM/Unified CC server configuration that contains the Unified ICM Router
and Unified ICM Logger.
and Unified ICM Logger.
CG
CTI Gateway, also known as CTI Server
CICM
Customer ICM, a software sever used in Unified ICM/Unified CC Hosted Editions
CIL
Client Interface Library
CMB
Cisco Media Blender
Common Ground Upgrade
Upgrade software in-place on pre-existing hardware, migrating data in-place.
cps
Calls per second
CSA
Cisco Security Agent
CSD
CAD Supervisor Desktop
CTI
Computer Telephony Interface
CTI OS
Cisco CTI Object Server
CVP
Cisco Customer Voice Portal
DCA
Dynamic Content Adapter
ECC variables
Expanded Call Context (ECC) variables
EDMT
Enhanced Database Migration Tool
EE
Enterprise Edition
EH
Hosted Edition
HDS
Historical Database Server
ICM
Cisco Intelligent Contact Management Software
IPCC
IP Contact Center (renamed to Unified Contact Center)
ISE
Internet Script Editor
IVR
Interactive Voice Response