Cisco Unified Contact Center Enterprise 11.0(1) Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
Contents
©2010 Cisco Systems, Inc.
iv
5.8.11
Unified ICM Outbound Option.............................................................................................................. 45
5.8.12
CTI OS Server ...................................................................................................................................... 46
5.8.13
Silent Monitor Service for CTI OS ........................................................................................................ 46
5.8.14
Citrix MetaFrame Presentation Server 4.0 ........................................................................................... 47
5.8.15
CTI OS Agent and Supervisor Desktops ................................................................................................ 48
5.8.16
CTI Driver for Siebel ............................................................................................................................ 48
5.8.17
Cisco Data Store................................................................................................................................... 49
5.8.18
CRM Connector .................................................................................................................................... 49
5.8.18.1
CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0
.......................................................... 49
5.8.18.2
CRM Connector for SAP
.................................................................................................................................. 51
5.8.18.3
CRM Connector Supported Platforms
............................................................................................................... 52
5.8.19
CAD Agent and Supervisor Desktops .................................................................................................... 53
5.8.20
Remote Monitoring Suite (RMS) ........................................................................................................... 54
5.8.21
Cisco Collaboration Server (CCS) ........................................................................................................ 55
5.8.22
Cisco Media Blender (CMB) for Web Collaboration Option ................................................................. 55
5.8.23
Cisco Unified Web Interaction Manager (WIM) .................................................................................... 55
5.8.24
Dynamic Content Adapter (DCA) for Web Collaboration Option .......................................................... 55
5.8.25
Cisco E-Mail Manager (CEM) Option .................................................................................................. 55
5.8.26
Cisco Unified E-mail Interaction Manager (EIM) ................................................................................. 55
5.8.27
Cisco Support Tools Server ................................................................................................................... 56
5.8.28
Cisco Support Tools Node Agent ........................................................................................................... 56
5.9
U
NIFIED
ICM/U
NIFIED
C
ONTACT
C
ENTER
S
YSTEM
S
OFTWARE
R
EQUIREMENTS
................................................. 57
5.9.1
Microsoft Windows Server 2003 ................................................................................................................ 57
5.9.2
Microsoft SQL 2000 Server ....................................................................................................................... 59
5.9.3
Licensing Requirements............................................................................................................................. 60
5.9.3.1
Windows Server 2003 Licensing
....................................................................................................................... 60
5.9.3.2
SQL Server 2000 Licensing
.............................................................................................................................. 60
5.9.4
Microsoft Software Localizations .............................................................................................................. 64
5.9.5
Operating System and Database Requirements .......................................................................................... 65
5.9.6
CTI Supported Platforms ........................................................................................................................... 67
5.9.7
Supported Third Party Software ................................................................................................................ 69
5.9.8
Cisco Security Agent (CSA) ....................................................................................................................... 69
5.9.9
Server Virtualization ................................................................................................................................. 70
5.9.10
Unified Contact Center Management Portal Software Requirements .................................................... 70
APPENDIX A – SERVER CLASSES ............................................................................................................................ 72
APPENDIX B – RAID CONFIGURATION REQUIREMENTS ................................................................................. 76
APPENDIX C – ACRONYMS AND TERMS ............................................................................................................... 77