Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.9.3
Licensing Requirements
Unified ICM/Unified CC software runs on Windows Server 2003 operating system and uses the services of SQL
Server 2000 database management system. As such, Unified ICM/Unified CC deployments are to meet the licensing
requirements for Windows Server 2003 and SQL Server 2000.
Server 2000 database management system. As such, Unified ICM/Unified CC deployments are to meet the licensing
requirements for Windows Server 2003 and SQL Server 2000.
5.9.3.1 Windows Server 2003 Licensing
Cisco Unified CC Enterprise and Hosted customers are encouraged to consult Microsoft resources and
documentation to determine the licensing that best fits their environment. In many cases, customers may already
be licensed for Windows Server 2003 under an existing agreement with Microsoft. In such cases, there is no need
to obtain additional licensing for Unified ICM-/Unified CC-based servers.
documentation to determine the licensing that best fits their environment. In many cases, customers may already
be licensed for Windows Server 2003 under an existing agreement with Microsoft. In such cases, there is no need
to obtain additional licensing for Unified ICM-/Unified CC-based servers.
Customers are responsible for ensuring they are in compliance with Microsoft Licensing terms. Cisco does not
currently OEM Windows Server 2003 for Enterprise or Hosted contact center solutions. MCS server purchases
may include the following retail offerings:
currently OEM Windows Server 2003 for Enterprise or Hosted contact center solutions. MCS server purchases
may include the following retail offerings:
WIN2003-STD-ENG
Windows Server 2003 - Standard Edition (10 CALs)
WIN2003-ENT-ENG
Windows Server 2003 - Enterprise Edition (25 CALs)
Licensing Unified ICM and Unified CC servers for Windows Server 2003 depends on the licensing model adopted
by the customer and the direction this customer's IT Organization has taken in licensing the servers and
workstations in the environment.
by the customer and the direction this customer's IT Organization has taken in licensing the servers and
workstations in the environment.
Microsoft states that customers "can choose to purchase a Windows Device CAL for every device accessing their
servers, or can purchase a Windows User CAL for every named user accessing these servers. By having two types
of Windows CALs, [customers] are able to use the model that makes sense for their organization. For example,
purchasing a Windows User CAL might make more sense if a company has a need for employees to have roaming
access using multiple devices. Windows Device CALs may make more sense if a company has multiple-shift
workers who share devices."
servers, or can purchase a Windows User CAL for every named user accessing these servers. By having two types
of Windows CALs, [customers] are able to use the model that makes sense for their organization. For example,
purchasing a Windows User CAL might make more sense if a company has a need for employees to have roaming
access using multiple devices. Windows Device CALs may make more sense if a company has multiple-shift
workers who share devices."
See
Assuming each of the agent desktops or agents accessing the contact center servers have either User or Device
CALs, the servers only need a Windows server license. The Windows Server 2003 packages Cisco re-sells with
MCS servers include 10 CALs/Standard or 25 CALs/Enterprise which can be allocated to either devices (i.e. PCs)
or users (i.e. Agents). For example, if a contact center has 270 agents manning 90 PCs over three different shifts it
would make sense to assign those 90 PCs to Device CALs.
CALs, the servers only need a Windows server license. The Windows Server 2003 packages Cisco re-sells with
MCS servers include 10 CALs/Standard or 25 CALs/Enterprise which can be allocated to either devices (i.e. PCs)
or users (i.e. Agents). For example, if a contact center has 270 agents manning 90 PCs over three different shifts it
would make sense to assign those 90 PCs to Device CALs.
In many cases, agents (users) or agents' desktop computers (devices) are already licensed thus not requiring the
acquisition of additional Windows CALs when Cisco’s Customer Contact solutions are implemented.
acquisition of additional Windows CALs when Cisco’s Customer Contact solutions are implemented.
More questions may be directed to
5.9.3.2 SQL Server 2000 Licensing
The following is provided as general guidelines to help determine the appropriate licensing methods needed for
the deployment of Cisco Unified ICM/Unified CC Enterprise and Hosted software. SQL Server licenses are not
included in the cost of Unified ICM or Unified CC agent licenses.
the deployment of Cisco Unified ICM/Unified CC Enterprise and Hosted software. SQL Server licenses are not
included in the cost of Unified ICM or Unified CC agent licenses.
Microsoft provides a number of different licensing options that apply to enterprises as well as service providers.
SQL Server can be licensed through multiple programs including but not limited to Volume Licensing and Service
Provider License Agreements (SPLA).
SQL Server can be licensed through multiple programs including but not limited to Volume Licensing and Service
Provider License Agreements (SPLA).
Refer to