Cisco Cisco Administrative Workstation Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.8.27 Cisco Support Tools Server
Table 5-69: Cisco Support Tools Servers
Server Class
Other requirements and remarks
MCS-10-002-Class
MCS-10-003-Class
MCS-10-004-Class
MCS-10-003-Class
MCS-10-004-Class
Supported Applications
Unified ICM/Unified CC
(CUCM, CCS, CEM, IP- IVR, Unified CC Express, CVP)
Unified ICM/Unified CC
(CUCM, CCS, CEM, IP- IVR, Unified CC Express, CVP)
Other Hardware
ATA/IDE acceptable.
Graphics card capable of 1024 x 768 x 64K color or better (17" or larger display)
ATA/IDE acceptable.
Graphics card capable of 1024 x 768 x 64K color or better (17" or larger display)
Operating System
Microsoft Windows Server 2003 Standard Edition or R2 with Service Pack 1 or Service Pack
2
Microsoft Windows 2000 Server with Service Pack 4
Microsoft Windows XP Professional with Service Pack 2
All other required software is installed as part of the Support Tools Server Installation
Microsoft Windows Server 2003 Standard Edition or R2 with Service Pack 1 or Service Pack
2
Microsoft Windows 2000 Server with Service Pack 4
Microsoft Windows XP Professional with Service Pack 2
All other required software is installed as part of the Support Tools Server Installation
When selecting a system on which to install the Support Tools Server, consider the following:
1)
Do you plan on supporting more than 25 Cisco Unified application servers using one Support Tools server?
2)
Do you plan on saving information in the Support Tools repository on a regular basis?
3)
Do you plan on running the registry compare tool and/or the log collection merge tool frequently?
If you answered yes to any of these questions, you must install the Support Tools Server on a system dedicated for use
by the Support Tools Server application. Otherwise, you may choose to deploy the Support Tools Server co-resident
with an Administrative Workstation or a Client AW, if one is used.
by the Support Tools Server application. Otherwise, you may choose to deploy the Support Tools Server co-resident
with an Administrative Workstation or a Client AW, if one is used.
5.8.28 Cisco Support Tools Node Agent
The Support Tools Node Agent may be installed on any node specified in this document except for the Agent desktop
products
products
In addition to the nodes specified in this document, the Support Tools Node Agent may be installed on a CCM, CCS,
CEM, IP IVR, Unified CC Express and CVP system, when, that system is part of the Unified ICM/Unified CC
solution.
CEM, IP IVR, Unified CC Express and CVP system, when, that system is part of the Unified ICM/Unified CC
solution.
. It is not necessary to install this node agent on a Support Tools Server node as it has the node agent
functionality built-in.
As a convenience, and to improve future supportability, the Release 7.2(x) installer will automatically install the
Support Tools Node Agent on all Unified ICM/Unified CC systems that it’s installed on. If there was an existing node
agent installed, an upgrade will be performed. If there was no previous version of the node agent installed, the node
agent service will be disabled.
Support Tools Node Agent on all Unified ICM/Unified CC systems that it’s installed on. If there was an existing node
agent installed, an upgrade will be performed. If there was no previous version of the node agent installed, the node
agent service will be disabled.
7
The Support Tools Node Agent should only be installed one of these systems when it is used as part of a solution that contains a
Unified ICM or a Unified CC Enterprise/Hosted product.
8
Specifically, do not install the node agent on the CAD Agent and Supervisor desktops and the CTI Agent desktops. They are not
supported.