Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

Single Unified ICME Parent with Multiple Unified CCE Children

This deployment shows a Unified ICME parent with two IPCC Enterprise Gateway PGs
connected to two Unified CCE children with IPCC System PG systems.

Note: The Unified CCE child systems could be branch offices or service bureaus.

This deployment allows calls to be translation-routed from the Unified ICME parent (Customer
shown in figure) to either of the two Unified CCE with IPCC System PG systems (Provider
Site 1 and Provider Site 2 in the figure), each of which is treated as a separate ACD by the parent
Unified ICME. In the figure, Unified CVP—at the Customer—is shown here doing network
queuing from the Unified CCE parent. This deployment also provides the ability for each child
Unified CCE to route calls incoming to those sites through Voice Gateways (not shown in the
figure) that are not related to the parent Unified ICME, thus ensuring that call center operations
continue if the WAN connection is not reliable. It also accommodates the phasing-in of Unified
CCE deployments alongside TDM ACDs. This deployment also allows, as does a TDM, post
and translation routing from one child to another through the parent. This includes transfers,
consults, and so forth.

Figure 4: Single ICM Parent with Multiple IPCC Enterprise children

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)