Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Figure 1: Unified ICME and PG Relationship

IPCC Gateway PG provides all standard Peripheral Interface Manager (PIM) data and
functionality including:

•

Call event notification

•

Agent State notification

•

Translation Routing

•

Pre- and Post-Routing

Additionally, IPCC Gateway provides an autoconfiguration feature, which reduces the need for
repeating configuration tasks between Unified CCX or Unified CCE and the Unified ICME
systems. Autoconfiguration is described in more detail in the deployment chapters (Chapters 2
and 3).

Note: There are differences between the way the IPCC Express Gateway and the IPCC Enterprise
Gateway are configured and used. See Chapter 2 for information about deploying the IPCC
Enterprise Gateway and Chapter 3 for information about deploying the IPCC Express Gateway.

What is the Parent and Child Relationship?

The systems in an IPCC Gateway deployment play different roles.

We use the terms parent and child to describe the relationship between these roles:

•

Parent. The Unified ICME system that serves as the network or enterprise routing point.
The parent uses the appropriate IPCC Gateway PGs to communicate to the CTI server on
the child Unified CCX or the child Unified CCE. The parent can route between children.

•

Child. The Unified CCE or Unified CCX system that is set up to function as an ACD. For
a child Unified CCE, the IPCC Enterprise Gateway PG is used to communicate with the
parent Unified ICME system; for a child Unified CCX, the IPCC Express Gateway PG is

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)