Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
why an element could not be configured. The same is true for autoconfiguration with the
IPCC Express Gateway.
IPCC Express Gateway.
•
Periodically, manually delete entries in the Service, Agent, and Skill Group tables that allow
deletion. Items that do not allow deletion show a circle with a line through it next to them.
Items can be deleted on the parent when they are deleted on the child.
deletion. Items that do not allow deletion show a circle with a line through it next to them.
Items can be deleted on the parent when they are deleted on the child.
•
Frequently use the Administer Deleted Unified ICME tool to permanently delete any deleted
records. This will help to reduce the number of autoconfiguration errors. The fewer records
that are marked for deletion that still exist, the smaller the chance that autoconfiguration will
get duplicate errors when creating objects.
records. This will help to reduce the number of autoconfiguration errors. The fewer records
that are marked for deletion that still exist, the smaller the chance that autoconfiguration will
get duplicate errors when creating objects.
Note:
• Do not confuse IPCC Gateway autoconfiguration with Agent autoconfiguration, which
activates the AgentCfg utility to maintain agent configuration data for the peripheral. (Agent
autoconfiguration is a check box option available on the Advanced tab in the PG Explorer.)
autoconfiguration is a check box option available on the Advanced tab in the PG Explorer.)
• You must ensure that Agent autoconfiguration is disabled so that the the IPCC Enterprise
Gateway PG can function properly.
See Also
Routing for the IPCC Enterprise Gateway
The script on the Unified ICME parent interacts with the IPCC Gateway. For information about
scripting for Unified CCE, see the ICM Scripting and Media Routing Guide for Cisco ICM/IPCC
Enterprise and Hosted Editions.
scripting for Unified CCE, see the ICM Scripting and Media Routing Guide for Cisco ICM/IPCC
Enterprise and Hosted Editions.
Be sure all route points that are handled remotely (with Application routing enabled) have
default "local" scripts to run in case no host (parent) is available. Include Post Route points in
the scripts as well as translation route destinations.
default "local" scripts to run in case no host (parent) is available. Include Post Route points in
the scripts as well as translation route destinations.
The following simple routing script has an LAA node that selects the skill group with the longest
available agent (if an agent is available) among skill groups on the same ACD or a different
ACD. If no agents are available, then the script selects the Service with the Minimum Expected
Delay (MED) among services on the same or different ACD.
available agent (if an agent is available) among skill groups on the same ACD or a different
ACD. If no agents are available, then the script selects the Service with the Minimum Expected
Delay (MED) among services on the same or different ACD.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 2: Deploying IPCC Gateway with Unified CCE
Routing for the IPCC Enterprise Gateway