Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Every enterprise ECC variable must be defined on both sides of the system that sends and
receives the variable data. In a Unified CCX system integrated with Unified ICME through the
IPCC Gateway, the enterprise ECC variable must be defined both in Unified CCX, in Cisco
Desktop Administrator (CDA), and also in Unified ICME (in the Expanded Call Variable List
Tool in ICM Configuration Manager).

• All ECC variable names must begin with the characters: 

(includes period).

• For more information about defining Call Variables/Expanded Call Variables in Unified

CCX, see Cisco CRS Scripting and Development Series: Volume 1, Getting Started with
Scripts, and Volume 2, Editor Step Reference. For more information about defining Call
Variables/Expanded Call Variables in ICM, see Scripting and Media Routing Guide for
ICM/IPCC Enterprise and Hosted Editions.

The following figure shows a sample Unified CCX Script that Selects a CSQ:

Figure 14: Unified CCX Script

The variables used in the script are shown at the bottom of the figure. The variables, this script,
and other scripts are described in detail in the "Designing IPCC Gateway Scripts" chapter in

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)