Cisco Cisco Unified Contact Center Enterprise 10.0(1) Installation Guide

The process of doing this task involves installing
Unified CM, Unified IP IVR, Unified ICME, and

1. Install and configure the
Unified CCE or System

Enterprise Edition  or the IPCC

one of the desktops, either CAD or CTI OS. After

Unified CCE software. This
includes the System PG.

Installation and Configuration Guide
for Cisco IPCC Enterprise Edition.

doing this task, you can test your child Unified CCE
system to be sure everything is working correctly.

Note: If you are deploying a System
Unified CCE child, see the information

• To enable call transfers from a parent Unified

ICME cluster to a child Unified CCE cluster, you

in 

.

must first satisfy Unified CM IP Telephony
requirements -- for example, deploying a Device
Trunk such as H.225 Trunk (Gatekeeper
Controlled) or Intercluster Trunk
(Non-Gatekeeper Controlled) . For more
information, see the Cisco Unified
Communications Manager System Guide.)

• Remember to check the Application Routing

Enabled box on the child system for those route
points on which you will post-route to the parent.

Use the Unified ICME installation CD. You must
install Side A and Side B IPCC Enterprise Gateway
PGs.

2. Install and configure the
Unified ICME parent
system, including the IPCC
Enterprise Gateway PG.

3. Configure the IPCC
Enterprise Gateway PG

.

using the Unified ICME PG
Explorer.

Note: In the Advanced tab of the PG Explorer,
ensure that Agent autoconfiguration is disabled in
order for the IPCC Enterprise Gateway PG to
function properly.

For general information about
scripting, see “Scripting in an IPCC

This script will interact with the IPCC Enterprise
Gateway.

4. Create a script on the
parent Unified ICME
system.

Environment” in ICM Scripting and
Media Routing Guide for Cisco
ICM/IPCC Enterprise and Hosted
Editions.

For general information about Unified
ICME Service Control, see the ICM

In the Unified ICME Service Control dialog box,
select the Services name for the IPCC Enterprise
Gateway PG and click Start.

5. Start the Unified ICME
Service for the IPCC
Gateway PG.

Configuration Guide for Cisco ICM
Enterprise Edition.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)