Cisco Cisco IPCC Web Option Installation Guide

Figure 9: Unified CCE Routing Script

Note: Scripting in an IPCC Gateway deployment is no different than scripting between Unified
ICME and all other TDMs.

Troubleshooting in an IPCC Enterprise Gateway Deployment

This section provides help in diagnosing and correcting problems that occur in an IPCC Gateway
deployment.

A conferenced in agent loses the connection when the agent who first received the call hangs up

A conferenced in agent loses the connection when the agent who first received the call hangs
up.

The call flow: (1) X initiates a call and the call goes through Unified CVP and then Unified
ICME. (2) Unified ICME routes the call to Agent A on Unified CM cluster 1. (3) Agent A
conferences the call with Unified IP IVR on Unified CM cluster 2. (4) Agent B on Unified CM
cluster 2 becomes available and his phone rings. (5) Agent A releases the call. (6) Agent B
answers the call and loses the connection.

None

In the Unified CM configuration for an inter-cluster (non-gatekeeper controlled) trunk, the
"Media Termination Point Required" check box had not been checked.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)