Cisco Cisco Unified Intelligent Contact Management Software Installation Guide

When setup launches, you are asked for the AXL userID
and password (that you created on Unified CME). You
also need to enter the router IP address.

3b. For Cisco Unified CME,
launch the setup wizard on
CRS and go through the
setup for Unified CME.

Configure CME Telephony Subsystem to enable
interoperability with Unified CCX.

Create users and assign the agent capability in Cisco
CRS.

Note: On Unified CME, route points are configured
automatically when you configure them on CRS. In
addition, a Call Control Channel is created
automatically.

Cisco CAD Installation Guide and
Cisco Desktop Administrator's
User Guide.

You will need the IP addresses for Unified CM and
CRS during the installation process.

If you are using Unified CME, the Cisco Desktop
Administrator needs the IP address of the router.

4. Install and configure the
Cisco Agent and Supervisor
Desktops.

After installing and configuring CAD, you can test the
child system to be sure all is working as expected.

Note that you can only connect one Unified ICME
instance for IPCC Express Gateway.

5. Install the Unified ICME
parent system, if the Unified
ICME software is not
already installed.

Note: Some autoconfiguration happens between Unified
CCX and Unified ICME. See the section
"Autoconfiguration Between Unified CCX and Unified
ICME" for details.

See the section "Configuring the
IPCC Express Gateway PG in

Use the Unified ICME Configuration Manager on the
Admin Workstation to access the PG Explorer to
complete this task.

6. Configure the IPCC
Express Gateway PG in
Unified ICME.

Unified ICME" and the  ICM
Configuration Guide for Cisco
ICM Enterprise Edition for
instructions.

See the section "Installing the
IPCC Express Gateway PG" and

The PG software is on the Unified ICME installation
CD.

7. Install the Gateway PG
software on the same

the ICM Installation Guide for
Cisco ICM Enterprise Edition.

Warning! In the MDS and DMP Properties dialog box,
make sure that the Disable ICM time synchronization

machine where you installed
Unified CCX.

checkbox is checked (the default). For more
information, see 

.

Use the Unified ICME Configuration Manager on the
Admin Workstation to complete this task. Some

8. Configure the Unified
ICME parent software.

autoconfiguration has taken place; configure other
elements such as call types, labels, and so forth.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)