Cisco Cisco E-Mail Manager Unity Integration Option Release Note

 

Except when explicitly specified, the ICM/IPCC hardware selection described in this section is based on the following operating 
conditions.  In determining how to size an ICM or IPCC (Enterprise or Hosted) software implementation, it is important to consider 
the factors listed here. While there are additional variables that would impact system capacity, Cisco has chosen a representative 
subset and provided a set of values on which the sizing recommendations herein are based.   

1 

9 

9 

9 

9 

Simplex CTI OS System 

Maximum Number of 
CTI OS Servers per 
PG 

2 

9 

9 

9 

9 

Duplex CTI OS System  

Average skill groups 
per agent per team 

5 

9 

9 

9 

9 

Does not include default skill group 

Assumes 17 stats per skill group 
enabled 

Number of 
Supervisors  

10% 

9 

N/A 

9 

N/A 

10% of total agent population 

Number of Teams  

10% 

9 

N/A 

9 

N/A 

10% of total agent population (9 
agents and one supervisor per team) 

2 

9 

9 

N/A

 

9 

 

Monitor mode 
applications (CTI OS) 

10 

N/A

 

N/A 

1 per 

instance  

N/A 

 

All-event clients 
(CTI Server) with 
single processor 
server 

4  

9 

9 

9 

9 

 

ECC Usage (bytes) 

200 

9 

9 

9 

9 

 

Call Flow Traffic on 
straight Calls 

85%

 

Call Flow Traffic on 
transfer Calls 

10% 

Call Flow Traffic on 
conference Calls 

5% 

9 

9

 

9 

9