Cisco Cisco E-Mail Manager Unity Integration Option Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.8 IPCC Gateway

IPCC Gateway enables a parent child deployment model, The parent is ICM EE, and the child can be IPCC EE, System IPCC, and
IPCC Express.

Table 7.44: IPCC Gateway Servers

Capacity
(agents)

IPCC Enterprise
Gateway

Other requirements and remarks

450 MCS-30-003-Class

2000

MCS-40-003-Class

Total number of agents is applicable to one or more
System IPCCs.

7.6.9 TDM ACD Peripheral Gateway (PG)

The following information is applicable to ICM Enterprise Edition and ICM Hosted Edition only.

Note: Agent Capacity is decreased by 25% when CTI OS Security is enabled.

Table 7.45: ICM Enterprise TDM ACD PG Servers - New Deployments/Tech. Refresh

Capacity

(agents)

TDM ACD PG with

MR PG, Dialer
(with outbound option agents
only)

TDM ACD PG with CTI OS

TDM ACD PG without
other options

100 MCS-30-003-Class

200 MCS-40-003-Class

250

N/A

MCS-30-003-Class

1000

N/A

MCS-40-003-Class

MCS-30-003-Class

1000+

N/A N/A

MCS-40-003-Class