Cisco Cisco E-Mail Manager Unity Integration Option Release Note

SQL Server 2000 licensing is required for any and all ICM/IPCC deployments. Customers must determine the appropriate licensing 
methods based on the size of the deployment. It is not uncommon for a contact center environment to have more agent personnel 
than stations so the most appropriate method of licensing in this case would be using device CALs versus user CALs. In large 
installations, the cost of the total amount of user or device CALs required may surpass the cost of processor licensing so the latter 
may be the appropriate licensing method. A processor license for each of the processors on the database servers would be required. 

Note: A license is required for every user of the system regardless of whether the deployment is distributed (for example, WebView 
and HDS on separate nodes). For more information, see 

In deployment scenarios where Cisco IPCC Hosted Edition or ICM Hosted Edition is used by service providers, Microsoft’s Service 
Provider License Agreement (SPLA) would apply in lieu of other licensing models. Under SPLA, SQL Server 2000 is licensed on a 
monthly basis to end customers of the service providers. Service providers should consult with Microsoft to determine the 
appropriate licensing model for their SQL Server 2000 deployments. 

Cisco ICM or IPCC (Enterprise and Hosted) customers are encouraged to consult Microsoft documentation and other resources to 
determine the licensing that best fits their specific ICM/IPCC deployment. In many cases, ICM/IPCC customers may already have 
the necessary SQL Server licenses under an existing agreement with Microsoft. Consult your IT or Legal organization for more 
information. 

Microsoft Licensing terms are subject to change. Customers are ultimately responsible for ensuring their SQL Server licensing is in 
compliance with Microsoft’s End User License Agreement (EULA). 

The table below provides supplemental information. 

LoggerA (or RoggerA) or Central 
Controller (System IPCC) 

Processor License 

For dual-processor servers, it is more cost effective to 
acquire a processor license for each physical processor than 
it is to purchase individual CALs when the number of users 
(incl. agents/supervisors) exceeds approximately 25 or fewer 
users per processor for Standard Edition and 75 or fewer 
users per processor for Enterprise Edition. 

LoggerB  (or RoggerB) or Central 
Controller (System IPCC) 

Server License only 

LoggerB is used for failover purposes and therefore does not 
require a license as long as it has the same or fewer 
processors than LoggerA (when per processor licensing is 
used). Where Outbound Option is deployed, the same 
recommendations apply. 

Router 

None 

While the Router node does not host a database it may act as 
a client to a remote database using the dbworker or appgw 
processes. Customers should follow vendor guidelines for 
licensing those remote database servers. 

AW Distributor (AWD) (Primary 
and/or Secondary) 

Server License plus one User 
CAL for each application 
administrator and one Device 
CAL for each Client AW 

Application administrators can be Script Editor or 
Configuration Manager users. Each AW Distributor should 
have a Device CAL allocated for each active Client AW 
(standby connections do not require a license). 

AW Distributor (AWD) + Internet 
Script Editor Option 

Server License plus one User 
CAL for each Internet Script 
Editor user