Cisco Cisco E-Mail Manager Unity Integration Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.6.8 IPCC Gateway
IPCC Gateway enables a parent child deployment model, The parent is ICM EE, and the child can be IPCC EE, System IPCC, and
IPCC Express.
IPCC Express.
Table 7.44: IPCC Gateway Servers
Capacity
(agents)
(agents)
IPCC Enterprise
Gateway
Gateway
Other requirements and remarks
450 MCS-30-003-Class
2000
MCS-40-003-Class
Total number of agents is applicable to one or more
System IPCCs.
System IPCCs.
7.6.9 TDM ACD Peripheral Gateway (PG)
The following information is applicable to ICM Enterprise Edition and ICM Hosted Edition only.
Note: Agent Capacity is decreased by 25% when CTI OS Security is enabled.
Table 7.45: ICM Enterprise TDM ACD PG Servers - New Deployments/Tech. Refresh
Capacity
(agents)
TDM ACD PG with
MR PG, Dialer
(with outbound option agents
only)
(with outbound option agents
only)
TDM ACD PG with CTI OS
TDM ACD PG without
other options
other options
100 MCS-30-003-Class
200 MCS-40-003-Class
250
N/A
MCS-30-003-Class
1000
N/A
MCS-40-003-Class
MCS-30-003-Class
1000+
N/A N/A
MCS-40-003-Class