Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.6.3.1.2
AW – Real-Time Distributor, HDS and with separate dedicated WebView Server(s)
Operating System and Database Requirements
• Microsoft Windows 2003 Standard Edition, Service Pack 1
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Note: High load/performance constrained by the SQL Server 2 GB memory boundary require the deployment of Microsoft
Windows Server 2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory.
Windows Server 2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory.
Table 7.36: AW, HDS, separate WebView Server Requirements - New Deployment/Tech. Refresh
Capacity
Reporting
Users Per
HDS
Users Per
HDS
WebView
Servers Per
HDS, each
supporting 50
users
Servers Per
HDS, each
supporting 50
users
ECC Bytes
Persisted
Persisted
Hardware
Other requirements
50 1
1000 - 2000
100 2
200- 1000
200 4 200
GEN-50-004-Class
Disk Configuration – 8 Disks
Disks 1 – 2: OS, ICM, SQL Server and other 3
rd
party software, RAID 1.
100 GB DB: Disks 3 – *, Database files, ICM
Database Transaction Log(s) RAID 10. Dedicated 2
channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated
drive to limit disk contention).
Database Transaction Log(s) RAID 10. Dedicated 2
channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated
drive to limit disk contention).