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Cisco Cisco IP Contact Center Release 4.6.2 Release Note

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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x)  Rev. 1.14 
 
 
Hardware and System Software Specification 
 
6BICM/IPCC Hardware and Software Requirements 
©2008 Cisco Systems, Inc. 
 
48
7.6.18.3  CRM Connector Supported Platforms 
 
Table 7-61: CRM Connector Supported Platforms and Requirements 
*
 
T
h
e
 
A
d
m
i
n
 
t
o
o
l
 
c
a
n
 
u
se Microsoft SQL Server Express which is freely available from Microsoft.
 
1 
Consult the Cisco Unified CRM Connector Implementation and Administration Guide for Microsoft CRM, Oracle 
PeopleSoft and Salesforce.com  guide for detailed implementation and installation information for these CRM Connector 
products. 
2 
Consult the Installation and Configuration Guide: Cisco Unified CRM Connector for SAP, Release 1.0(1) for the CRM 
Connector for SAP. 
N/A = Not Available 
N/R = Not Required 
 
7.6.19 CAD Agent and Supervisor Desktops 
CAD agent and supervisor desktops are used in conjunction with the CAD server, which can be a part of the IPCC Enterprise 
solution configuration.     
Table 7.62: CAD Agent and Supervisor Desktop Servers 
Server 
Hardware 
Hardware, software requirements and remarks 
CAD Supervisor 
Desktop (CSD) 
CAD Desktop 
Administrator (CDA) 
Minimum Platform: 
GEN-10-004-Class
  
Recommended: 
GEN-10-005-Class
 
Operating system and other software 
Windows compatible full-duplex sound card (if using Cisco 
IP Communicator and/or Silent Monitor) 
See 
 
Operating System 
Additional Software 
CRM 
Connector 
Windows 
Server 
2003 SP1 
or SP2 
Windows XP 
Professional 
SP2 
Windows  
Vista 
Microsoft 
.NET 
Framework 
V2.0 
Microsoft 
Message 
Queuing 
(MSMQ) 
Microsoft 
Internet 
Information 
Server (IIS) 
Microsoft 
SQL 
Server  
D 
C 
O 
M 
ASP. 
NET  
2.0 
JRE  
1.6.3 
 
Server 
9 
N/A N/A 
9 
9 
9 
N/R
 
9 
9 
N/R
 
Server 
Adminis-
tration 
Tool 
 
9 
 
N/A 
 
N/A 
 
9 
 
N/R
 
 
9 
 
9* 
 
9 
 
9 
 
N/R
 
Oracle 
PeopleSoft 
Adapter 
1
 
 
9 
 
N/A 
 
N/A 
 
9
 
 
N/R 
 
N/R 
 
N/R 
 
N/R 
 
N/R 
 
9
 
Microsoft 
CRM 3.0 
Adapter 
1
 
 
9 
 
N/A 
 
N/A 
 
9
 
 
N/R 
 
9
 
 
9
 
 
N/R 
 
9
 
 
N/R 
Salesforce.
com 
Adapter 
1
 
N/A
 
9 
9 
9 
N/R
 
N/R
 
N/R
 
9 
N/R
 
N/R
 
SAP 
2
 
9
 
N/A
 
N/A
 
N/R
 
N/R 
N/R 
N/R 
N/R
 
N/R N/R