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Cisco Cisco IP Contact Center Release 4.6.2 Release Note

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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x)  Rev. 1.14 
 
 
Hardware and System Software Specification 
 
6BICM/IPCC Hardware and Software Requirements 
©2008 Cisco Systems, Inc. 
 
60
7.7.6  CTI Supported Platforms 
Table 7.70: CTI Supported Platforms 
Operating System 
Server Platform 
Client Platform 
 
Windows 
Server 2003  
SP1/R2 
Windows 
2000 Server 
SP4 
Windows 
2000 Pro  
SP4 
Windows XP 
Professional 
SP1a 
Windows XP 
Professional 
SP2 
Windows XP 
Professional 
SP3 
Red Hat 
Enterprise 
Linux V4.0 
CTI OS 7.0(0) and 
7.1(x) Server 
9 
N/A N/A
 
N/A
 
N/A
 
N/A N/A
 
Cisco Data Store 
9 
N/A N/A
 
N/A
 
N/A
 
N/A N/A
 
Silent Monitor Server 
(Standalone) 
9 
N/A N/A  N/A  N/A  N/A  N/A 
Silent Monitor Service 
for IPCC Toolkit 
N/A
 
N/A 
9
 
9
 
9
 
N/A N/A 
CTI Driver for Siebel  
9 
9 
N/A
 
N/A
 
N/A
 
N/A N/A
 
CTI OS - CTI toolkit 
IPCC Supervisor 
Desktop 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CTI OS - CTI toolkit 
Agent Desktop 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CTI OS - CTI toolkit 
Combo Desktop .NET 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CTI OS - Custom Apps 
using C++ or COM 
CIL 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CTI OS - Custom Apps 
using Java CIL 
N/A
 
N/A
 
9 
9 
9 
N/A
 
9 
CTI OS - Custom Apps 
using .NET CIL 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CTI OS – Monitor 
Mode Apps using C++, 
COM, or .NET CIL 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CTI OS – Monitor 
Mode Apps using Java 
CIL 
N/A
 
N/A
 
9 
9 
9 
N/A
 
9 
CTI Desktop 
(GeoDCS) V4.7 only 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
Custom Apps using 
GeoDCS or 
CtiClient32, V4.7 only 
N/A
 
N/A
 
9 
9 
9 
N/A N/A
 
CAD 
9 
9 
9 
9 
9 
9 
[as of CAD 
7.1(2)]
 
N/A