Cisco Cisco Unified Contact Center Enterprise 10.0(1) Release Note

Cisco

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

List of Tables

©2008 Cisco Systems, Inc.

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Table 7.34: WebView Reporting Data Set .................................................................................................................. 31

Table 7.35: AW, HDS, co-resident WebView Server Requirements - New Deployment/Tech. Refresh........................... 32

Table 7.36: AW, HDS, separate WebView Server Requirements - New Deployment/Tech. Refresh ............................... 33

Table 7.37: AW, HDS, co-resident WebView Server Requirements - Common Ground Upgrade................................... 34

Table 7.38: AW, HDS, separate WebView Server Requirements - Common Ground Upgrade ....................................... 35

Table 7.39: Dedicated WebView Servers.................................................................................................................... 35

Table 7.40: AW – Real-Time Distributor Servers ........................................................................................................ 36

Table 7.41: AW – Real-Time Client Servers (Client AW) ............................................................................................ 36

Table 7.42: WebView Client and Internet Script Editor Servers.................................................................................... 37

Table 7.43: VRU PG Servers ..................................................................................................................................... 37

Table 7.44: IPCC Gateway Servers ........................................................................................................................... 38

Table 7.45: ICM Enterprise TDM ACD PG Servers - New Deployments/Tech. Refresh................................................. 38

Table 7.46: ICM Enterprise TDM ACD PG Servers - Common Ground Upgrade ......................................................... 39

Table 7.47: Avaya PG Servers for Large Enterprise Deployments ................................................................................ 39

Table 7.48: TDM ACD PG........................................................................................................................................ 40

Table 7.49: SS7 Gateway Servers (Includes AT&T Network Gateway)......................................................................... 40

Table 7.50: ICM Outbound Option............................................................................................................................. 41

Table 7.51: Silent Monitor Service Servers ................................................................................................................. 42

Table 7.52: CTI OS Agent and Supervisor Desktop Servers ......................................................................................... 43

Table 7.53 : CTI OS Silent Monitoring Hardware Requirements .................................................................................. 43

Table 7.54: CTI Driver for Siebel Servers................................................................................................................... 44

Table 7.55: Cisco Data Store Servers.......................................................................................................................... 45

Table 5-60: CRM Connector Server ........................................................................................................................... 45

Table 5-61: CRM Connector Adapter for Salesforce.com............................................................................................. 46

Table 5-62: CRM Connector Adapter for PeopleSoft ................................................................................................... 46

Table 5-63: CRM Connector Adapter for Microsoft CRM 3.0 ...................................................................................... 46

Table 5-64: CRM Connector for SAP......................................................................................................................... 47

Table 5-65: CRM Connector Supported Platforms and Requirements ........................................................................... 48

Table 7.61: CAD Agent and Supervisor Desktop Servers............................................................................................. 48

Table 7.62: RMS Servers .......................................................................................................................................... 49

Table 7.63: Cisco Support Tools Server...................................................................................................................... 51

Table 7.64: SQL Server Licensing Guide.................................................................................................................... 55

Table 7.65: Microsoft Software Localizations for ICM/IPCC/System IPCC................................................................... 57

Table 7.66: Operating System and Database Requirements .......................................................................................... 58

Table 7.67: Operating System and Database Requirements (Special Consideration) ....................................................... 59

Table 7.68: System IPCC Enterprise Operating System and Database Requirements ...................................................... 59

Table 7.69: CTI Supported Platforms ......................................................................................................................... 60

Table 7.70: Supported Third Party Software ............................................................................................................... 61