Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
3BServer Hardware Configuration Guidelines
©2008 Cisco Systems, Inc.
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4.1 Unified Contact Center Management Portal Data Storage and Backup
Storage Hardware
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SCSI (recommended)
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Serial ATA (small systems only)
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NCQ controllers
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7200rpm
Configuration Guidelines
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Single Server System
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4x72GB HDD as 2x72GB RAID1 arrays
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Secure System
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2x72GB RAID1 array (Web Application Server)
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8x72GB HDD as 2x72GB and 1x144GB RAID1 arrays (DB Server: midrange)
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8x72GB HDD as 2x72GB and 1x144GB RAID1 arrays (DB Server: high end)
Backup Options
The database backup strategy may be set by the customer according to their own in-house strategies.
The suggested policy for backup of the Portal is:
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Nightly incremental backup
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Weekly full backup
4.1.1 Database Sizing
The size of the RDBMS is calculated by the following formula:
4 * Cisco ICM size * (Desired retention period/Cisco purge period)
For example, if the Cisco HDS is sized at 1GB for 8 weeks of storage and the customer wishes to retain data for 52 weeks, the
formula would then be:
formula would then be:
4 * 1GB * 52/8 = 26GB.