Cisco Cisco IPCC Web Option Release Note

 

The Outbound Option server is supported on the Microsoft Windows Server 2003 operating system. See page 9 for the 

. 

Outbound Option currently supports integration to the following ACDs, which must be configured on ICM software: 

•  Avaya DEFINITY (refer to the Cisco ICM Software ACD Supplement for DEFINITY)  

For new installations beginning with release 7.0(0), Cisco recommends the CTI OS server co-reside within the PG according to the 
Agent PG Configuration.  When upgrading CTI OS from release 6.0 or earlier, where CTI OS was installed on standalone server(s), 
the upgrade may be applied to the standalone server.  It is recommended however, that the CTI OS server be migrated to co-reside on 
the PG as soon as possible to reduce bandwidth requirements on the network.  Standalone CTI OS server(s) are supported during the 
upgrade and migration period. 

Also, beginning with release 7.0(1), the number of configured CTI OS peer servers is limited to one (1).  Refer to 

 for sizing guidelines. 

Standalone CTI OS servers are not supported for IPCC Hosted Edition deployments. 

 for operation system requirements for the CTI OS server. 

The silent  monitor service is a single executable that can be deployed in two different ways: 

1.  Standalone server which is called Silent Monitor Server 

2.  Co-resident with any CTI OS Client Toolkit application which is called Silent Monitor Service for IPCC Toolkit 

The silent monitor server is a standalone server that provides silent monitor functionality for a set of mobile agents.  When the silent 
monitor service is deployed as a standalone server, it must not be co-resident with any other CTI OS or ICM components. 

The silent monitor service can also be configured to provide silent monitor functionality for a single IPCC agent.  In this 
configuration, the silent monitor service runs on the same computer as the agent or supervisor's desktop.  In a Citrix environment, the 
silent monitor service runs on the same computer as the agent or supervisor's Citrix client. 

40 MCS-40-003-Class 

20 

Silent Monitor 
Server 

MCS-30-003-Class

 

See 

 

Citrix MetaFrame Presentation server 4.0 and Microsoft Terminal Services are a Server Based Computing (SBC) platforms that 
enable hosting of Cisco’s CTI desktops applications and allow the deployment of thin clients rather than the entire Desktop.