Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
49
CAD Agent Desktop
Minimum Platform:
GEN-10-004-Class
GEN-10-004-Class
Recommended:
GEN-10-005-Class
Other hardware Requirements
100/1000 Ethernet port
Operating system and other software
Windows compatible full-duplex sound card (if using Cisco
IP Communicator)
IP Communicator)
See
7.6.20 RMS – Remote Monitoring Suite
RMS is highly scalable and deployed in a number of configurations. Most typically, the LGMapper and LGArchiver nodes are
deployed as co-resident in a single server. The Listener is separately deployed; a fault tolerant duplexed configuration is supported.
Multiple Alarm Tracker client nodes may be served from a single LGMapper/LGArchiver pair.
deployed as co-resident in a single server. The Listener is separately deployed; a fault tolerant duplexed configuration is supported.
Multiple Alarm Tracker client nodes may be served from a single LGMapper/LGArchiver pair.
Separate physical disks are required in the Listener server, allowing for segregation of o/s and “phone home” customer database.
2GB memory is required for the small system configuration, and a full 4GB for larger (<25 customer) systems.
2GB memory is required for the small system configuration, and a full 4GB for larger (<25 customer) systems.
Special consideration must be given to migration of Windows 2000 to Windows Server 2003 RMS-monitored customers, and of the
Listener node itself. Consult the Cisco Remote Monitoring Suite Administration Guide, Release 2.1 for full detail.
Listener node itself. Consult the Cisco Remote Monitoring Suite Administration Guide, Release 2.1 for full detail.
Note: RMS is not supported with System IPCC deployment.
Table 7.63: RMS Servers
Capacity
Server
Hardware
Other requirements and remarks
25 customers
MCS-20-004-Class
MCS-20-003-Class
MCS-20-002-Class
MCS-20-001-Class
MCS-20-003-Class
MCS-20-002-Class
MCS-20-001-Class
75 customers
MCS-30-003-Class
MCS-30-002-Class
MCS-30-001-Class
MCS-30-002-Class
MCS-30-001-Class
150 customers
RMS Listener
MCS-40-003-Class
MCS-40-002-Class
MCS-40-001-Class
MCS-40-002-Class
MCS-40-001-Class
For Modem Bank Use
Multi-port serial adapter and modems (Digi
AccelePort Xp)
Multi-port serial adapter and modems (Digi
AccelePort Xp)
Dedicated customer file database drive required.
10 AlarmTracker
clients
MCS-30-003-Class
MCS-30-002-Class
MCS-30-001-Class
MCS-30-002-Class
MCS-30-001-Class
25 AlarmTracker
clients
RMS LGMapper
RMS LGArchiver
RMS LGArchiver
MCS-40-003-Class
MCS-40-002-Class
MCS-40-001-Class
MCS-40-002-Class
MCS-40-001-Class
N/A
RMS
AlarmTracker
Client
AlarmTracker
Client
MCS-10-004-Class
MCS-10-003-Class
MCS-10-002-Class
MCS-10-001-Class
MCS-10-003-Class
MCS-10-002-Class
MCS-10-001-Class
ATA/IDE acceptable
Microsoft Windows XP with Service Pack 2