Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.4 IPCC Hosted Edition Hardware Requirements
This section assists you in selecting the hardware servers for IPCC Hosted Edition, including new deployments / technology refresh
and common ground upgrade.
and common ground upgrade.
Table 7.24: NAM Rogger Servers - IPCC Hosted
Capacity
(cps)
NAM Rogger
32 GEN-50-001-Class
38 GEN-50-003-Class
Table 7.25: CICM Router and CICM Logger Servers - IPCC Hosted
Capacity (agents)
7.0(0) and 7.1(x)
Agents
Instances
CICM Router
CICM Logger
2250 3
MCS-40-001-Class
MCS-40-001-Class
3190 3
MCS-40-002-Class
MCS-40-002-Class
3750 3
MCS-40-003-Class
MCS-40-004-Class
3750 10
MCS-40-003-Class
GEN-50-001-Class
3825 25
GEN-50-002-Class
GEN-50-002-Class
4500 25
GEN-50-003-Class
GEN-50-003-Class
Table 7.26: Multi-Instance Agent PG with CTI OS Servers - IPCC Hosted
Capacity
(agents) 7.0(0)
Capacity
(agents) 7.1(x)
Agent PG with CTI
OS
Operating Conditions
880 1600
MCS-40-003-Class
CTI OS Security Disabled
500 1200
MCS-40-003-Class
CTI OS Security Enabled
Notes: