Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

 

For supported Siebel versions, see the CTI Compatibility matrix: 

The CTI Driver for Siebel is Installed on the Siebel Communications Manager Server and must operate stand alone from all other 
ICM/IPCC systems. Agent capacity and performance for Siebel Call Centers can vary dramatically based on the deployment 
topology and configuration of the Siebel components and the complexity of the Siebel applications and scripts in use. For more 
details on performance tuning Siebel deployments, consult Siebel Technical Support or a Siebel Certified Configuration Engineer.  

500 

Siebel Communications 
Manager / Call Center 
Object Manager (SCM + 
OM) 

 

1 

MCS-40-003-Class  The Siebel deployment model tested had the 

SCM and OM collocated on the same server 
host . 

Siebel Communications 
Manager Server (SCM) 

700 

Siebel Call Center Object 
Manager (OM) 

 

3.75 

MCS-40-003-Class  The Siebel deployment model tested had each 

server component (SCM and OM) installed 
stand-alone on its own server host. 

* The capacity was determined on an Siebel environment that met the following configuration conditions:  

1) Siebel component groups enabled during the capacity determination:  

•  System Management  

•  Siebel Call Canter  

•  Workflow management   

•  Communication Management  

The following components in the group were disabled  

Communications Configuration Manager  

Communications Inbound Processor  

Communications Inbound Receiver  

Communications Outbound Manager  

Smart Answer Manager  

2) No Siebel Scripting involved. 

3) No activity records being created.  

4) No Siebel Workflows activated.