Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Node
SQL Server Licensing
Model
Model
Note
AW Distributor (AWD) + Agent-
Reskilling Option
Reskilling Option
Server License plus one User
CAL for each Supervisor
CAL for each Supervisor
AW Distributor (AWD) + CMS
Server License plus one
Device CAL for each Multi-
channel (CCS or CEM) server
Device CAL for each Multi-
channel (CCS or CEM) server
System IPCC Administration and
Reporting Server
Reporting Server
Server License plus one User
CAL for each user, agent and
supervisor
CAL for each user, agent and
supervisor
In System IPCC, an Administration and Reporting Server
includes the AWD, WebView, HDS, and IPCC Web
Administration Server functions.
includes the AWD, WebView, HDS, and IPCC Web
Administration Server functions.
Historical Data Server
(AWD/HDS)
(AWD/HDS)
Same as for AWD plus one
User CAL for each WebView
user
User CAL for each WebView
user
In a kiosk environment where multiple users are accessing
WebView from a single or more workstations, a Device
CAL is required for each workstation.
WebView from a single or more workstations, a Device
CAL is required for each workstation.
Multi-Channel
Email-Manager Option (Database
Server)
Server)
Processor License or User
CAL (per E-Mail Agent)
CAL (per E-Mail Agent)
Choosing one licensing model versus another depends on
system size.
system size.
Email-Manager Option (CIR DB
Server)
Server)
Server License plus one User
CAL for each WebView user
CAL for each WebView user
A WebView user can be an application administrator or
supervisor.
supervisor.
Web Collaboration Server Option
(Database Server)
(Database Server)
Processor License or User
CAL
CAL
This will depend on the number of Web Collaboration
Agents.
Agents.
Other
Client AW
None
Client AW does not host a SQL Server database. Use Client
AW versus AW Distributors to reduce licensing costs.
AW versus AW Distributors to reduce licensing costs.
WebView (WV) Server
(standalone)
(standalone)
None
Standalone WV servers do not host a SQL Server database.
Peripheral Gateway (PG) or
Agent/IVR Controller
Agent/IVR Controller
None
PGs do not host a SQL Server database.
CAD Server
None
CAD uses MSDE which does not require Client Access
Licenses.
Licenses.
RMS LGMapper/LGArchiver
Server License plus one
Device CAL for each
monitored server and
AlarmTracker Client
Device CAL for each
monitored server and
AlarmTracker Client
Note: Because the Processor licensing model does not require any device or user client access licenses it may be most appropriate to
choose for all database servers (except for redundant servers) to simplify the licensing of SQL Server. Customers will not need to
determine how many users the system may have or grow to which will impact the number of licenses to be acquired at any given
time.
choose for all database servers (except for redundant servers) to simplify the licensing of SQL Server. Customers will not need to
determine how many users the system may have or grow to which will impact the number of licenses to be acquired at any given
time.
7.7.4 Microsoft Software Localizations
The following table lists supported localized versions of Microsoft Windows and SQL Server that may be used with Cisco
ICM/IPCC Enterprise and Hosted system components and System IPCC.
ICM/IPCC Enterprise and Hosted system components and System IPCC.