Cisco Cisco Unified Contact Center Management Portal 8.5 Release Note

 

CEM, CMB, CCS, DCA 

Multi-channel application servers require Windows 2000. They do not support Windows 2003. 

RMS Listener 

Microsoft Windows Server 2003 Standard Edition 
with Service Pack 1 and/or R2 

For monitoring ICMs prior to release 5.0(0), RMS Listener server needs to have Microsoft 
Windows 2000 Server with Service Pack 4 that supports NetBEUI. 

RMS AlarmTracker 
Client 

  

ICM Logger 
NAM Logger 
CICM Logger 

 

AW – Distributor, HDS 
with Webview Server 

See 

AW – Real Time Client 

 

Webview Client 

See 

Outbound Option Dialer 

See 

Go to the following link for Cisco Outbound Option Data Sheet and Cisco Outbound Option 
Technical Reference. 

CTI OS Desktops 

See 

CTI OS 

See  

Cisco Support Tools 

See 

Central Controller + 
Agent/IVR Controller 

9 

9 

Central Controller 

9 

9 

Agent IVR Controller 

9 

N/A

 

System IPCC Enterprise supports the AW – Real-Time Distributor, HDS and with co-resident WebView configuration.  For 
operating system and database requirements of this server, please see 

 and 

 for details.